Logo

Legal Information

Terms and Conditions

eWasteTrader.com - Terms of Use

Last Updated: 15 April 2025

1. Introduction and Acceptance of Terms

Welcome: Welcome to ewastetrader.com (the "Site"). This Site is owned and operated by eWaste Trader (Pty) Ltd, a company registered in South Africa.

Company Details:

  • Registered Name: eWaste Trader (Pty) Ltd
  • Registered Address: Office 7 the Suites Vaalgate Shopping Centre CNR Attie Fourie & D. F Malan Street Vanderbijlpark, 1900
  • Address for Correspondence: Office 7 the Suites Vaalgate Shopping Centre CNR Attie Fourie & D. F Malan Street Vanderbijlpark, 1900
  • Contact Email: info@ewastetrader.com
  • Website: https://ewastetrader.com

Agreement: These Terms of Use ("Terms"), along with our Privacy Policy (incorporated herein by reference), govern your access to and use of the Site, including any content, information, tools, features, and services offered (collectively, the "Services"). Throughout these Terms, "we", "us", and "our" refer to eWaste Trader (Pty) Ltd. "You" or "User" refers to any individual or entity accessing or using the Site or Services.

Binding Effect: By accessing, browsing, or using the Site or Services in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. These Terms constitute a legally binding agreement between you and eWaste Trader (Pty) Ltd and affect your legal rights and obligations. If you do not agree to all provisions of these Terms, you must immediately cease all use of the Site and Services.

Prerequisite: Please read these Terms carefully before using our Site. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

2. Description of Services

Core Service: The Site provides Users with access to a comprehensive catalogue and identification system for various types of Waste Electrical and Electronic Equipment ("WEEE" or "Goods" or "Products"). This includes, but is not limited to, items such as printed circuit boards (PCBs), IT and telecommunications equipment, data storage devices (e.g., hard drives, SSDs), consumer electronics (e.g., smart phones, laptops), networking components (e.g., routers, motherboards), industrial electronics, medical electronics, and related electronic scrap.

Information Purpose: The WEEE catalogue is provided primarily for informational purposes, reflecting common industry categorizations.

Identification & Valuation ("Search"): Our core Service involves enabling Users to upload images of electronic waste ("Goods") to receive identification and estimated valuation. This valuation is typically based on factors such as the potential precious metal content identified and prevailing market prices, which are subject to fluctuation. This process of uploading, identification, and valuation is referred to as a "Search".

Service Availability: Access to the Search feature and potentially other Services may be subject to specific subscription plans ("Plans").

3. Definitions

For the purpose of these Terms, the following definitions apply:

  • Account Profile: A secure, private account registered by a User, accessible via a unique user name and password, granting access to certain features or Plans.
  • Goods/Products: Refers to Waste Electrical and Electronic Equipment (WEEE) as catalogued or identified through the Site.
  • Plan: A subscription model granting Users access to a specified level of the Search feature and potentially other Services for a defined period and price.
  • Search: The end-to-end process initiated by a User uploading an image of Goods, resulting in the Site providing identification and valuation information based on predefined criteria.
  • Service(s): Encompasses all features, tools, information, and functionalities offered through the Site, including but not limited to the WEEE catalogue, the Search feature, and Account Profile management.
  • Site: Refers to the website located at ewastetrader.com and all associated sub domains and pages.
  • User: Any individual or entity accessing or using the Site or Services.
  • WEEE: Waste Electrical and Electronic Equipment.

4. Subscription Plans

We offer various subscription Plans providing different levels of access to the Search Service. The specifics of each Plan, including limitations, duration, and cost, are detailed below and/or on the relevant subscription page of the Site:

  • FREE Plan: Allows limited access to the Search feature (currently 3 Searches) for each unique visitor, valid for a limited duration (currently 90 days). Usage limits and validity periods are subject to change.
  • BASIC Plan: A recurring monthly subscription granting access to a higher number of Searches per month (currently 3000). This Plan renews automatically each month unless cancelled by the User prior to the renewal date.
  • ADVANCED Plan: A recurring monthly subscription offering a greater number of Searches per month (currently 7500). This Plan renews automatically each month unless cancelled by the User prior to the renewal date.
  • ENTERPRISE Plan: Customised solutions tailored to specific business needs. Interested parties should contact us directly via info@ewastetrader.com for details.
  • Cancellation: Users who subscribed via the Site can typically manage and cancel their Plan through their Account Profile, usually under a "Billing" or similar section. Cancellation instructions may involve clicking a "Cancel Plan" option and confirming the action. Cancellation is effective at the end of the current billing cycle; no pro-rata refunds are typically provided unless explicitly stated in the Refund Policy.

5. User Obligations and Conduct

By using the Site and Services, you agree to the following:

  • Compliance with Laws: You shall comply with all applicable local, national, and international laws and regulations in connection with your use of the Site and Services[cite: 26].
  • Account Security: If you create an Account Profile, you are solely responsible for maintaining the confidentiality of your user name and password. You agree not to share your account credentials with any third party. You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.
  • Prohibited Activities: You agree not to:
    • Engage in any activity that could harm, disable, overburden, or impair the Site or Services, or interfere with any other party's use and enjoyment of the Site or Services.
    • Attempt to gain unauthorized access to any part of the Site, Services, other user accounts, or any computer systems or networks connected to the Site.
    • Use the Site or Services for any unlawful or fraudulent purpose.
    • Upload, post, or transmit any content that is infringing, defamatory, obscene, harmful, or otherwise objectionable.
    • Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
    • Engage in any activity that may disrupt or delay the Services for other Users.
    • Sell, rent, lease, share, sub license, or otherwise transfer your access to the Site or Services to any third party.
    • Use any automated means (e.g., bots, scrapers) to access the Site or collect data, except as expressly permitted by us in writing.
  • Accuracy of Information: You agree to provide accurate, current, and complete information when registering for an account or using the Services, and to update such information as necessary.
  • Termination for Breach: We reserve the right, in our sole discretion, to suspend, withdraw access to, or terminate your Account Profile and/or access to the Site and Services, without prior notice or liability, if you breach any of these Terms.

6. User Data and Privacy

  • Personal Information: Your use of the Site and Services is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information.
  • User Rights: Subject to applicable law, Users generally have the right to access, update, correct, or request the deletion of their personal information held by us. To exercise these rights, or if you encounter difficulties, please contact us at info@ewastetrader.com.

7. Intellectual Property Rights

  • Ownership: All content, features, and functionality on the Site, including but not limited to text, graphics, logos, icons, images, videos, animations, audio clips, software, data compilations (including pricing information and the WEEE catalogue), and the arrangement thereof (collectively, the "Content"), are the exclusive property of eWaste Trader (Pty) Ltd, our licensors, or other content suppliers, and are protected by South African and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
  • Limited License: We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal, non-commercial use of the Site and Services strictly in accordance with these Terms.
  • Restrictions: You may not copy, reproduce, republish, upload, post, transmit, distribute, modify, adapt, create derivative works from, sell, license, or otherwise exploit any Content, in whole or in part, without the express prior written consent of eWaste Trader (Pty) Ltd. Any unauthorized use may result in civil and/or criminal liability[cite: 37].

8. Disclaimers and Limitation of Liability

  • "AS IS" Basis: THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
  • No Warranties: TO THE FULLEST EXTENT PERMITTED BY LAW, EWASATE TRADER (PTY) LTD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION OR VALUATIONS PROVIDED THROUGH THE SITE; SUCH INFORMATION IS FOR ESTIMATION PURPOSES ONLY AND MAY CONTAIN INACCURACIES OR OMISSIONS.
  • User Risk: YOUR USE OF THE SITE AND SERVICES IS SOLELY AT YOUR OWN RISK. YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ANTI-VIRUS PROTECTION AND ACCURACY OF DATA INPUT AND OUTPUT.
  • Information Accuracy: While we strive to keep the information on the Site accurate and updated, we make no guarantees regarding its completeness or timeliness. If you notice any errors, inaccuracies, or omissions, please report them to info@ewastetrader.com.
  • Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EWASATE TRADER (PTY) LTD, ITS AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE/SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US, IF ANY, FOR ACCESSING THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Refund Policy

  • Eligibility: We appreciate your business. Refunds for purchased Plans may be requested under specific conditions. To be eligible for a refund, all the following criteria must be met:
    • The request must be made within fourteen (14) calendar days of the initial payment date for the Plan in question. Requests made after this 14-day period will not be eligible for a refund.
    • The Plan for which the refund is requested must be completely unused. This means that zero (0) Searches must have been initiated or completed using that specific Plan allocation.
    • You must provide valid proof of purchase, such as a transaction receipt or order confirmation.
  • Request Process: To request a refund, please contact our billing department at info@ewastetrader.com, providing the necessary details and proof of purchase. Alternatively, if available, you may utilize a self-service refund option provided through the payment gateway used for the transaction.
  • Discretion: Refund eligibility is determined solely by eWaste Trader (Pty) Ltd based on adherence to these conditions.

10. Service Delivery

  • Access: Access to the features associated with a paid Plan, primarily the Search functionality, is typically granted immediately or shortly after successful payment confirmation.
  • Distribution: The Services are delivered exclusively through digital means via the Site. No physical products are shipped.

11. Modifications to Terms and Services

  • Right to Modify: We reserve the right, in our sole discretion, to modify, suspend, or discontinue the Site or Services (or any part thereof) at any time, with or without notice. We also reserve the right to update or modify these Terms at any time without prior individual notice.
  • Notification of Changes: Changes to these Terms will be effective immediately upon posting the revised version on the Site. The "Last Updated" date at the top of these Terms will indicate when the latest modifications were made.
  • Acceptance of Changes: Your continued use of the Site or Services after any such changes are posted constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates. Modified Terms supersede all previous versions once accepted, either expressly or tacitly through continued use.

12. Governing Law and Dispute Resolution

  • Governing Law: These Terms and any disputes arising out of or related to them or the Site/Services shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law principles.
  • Jurisdiction: You agree to submit to the exclusive jurisdiction of the courts located in South Africa to resolve any legal matter arising from these Terms.

13. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and eWaste Trader (Pty) Ltd regarding your use of the Site and Services, superseding any prior agreements or understandings.
  • Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  • Assignment: You may not assign or transfer these Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms or any rights hereunder without restriction.
  • Contact: For any questions regarding these Terms, please contact us at info@ewastetrader.com.